Excellence in Service: A&B Business Solutions Earns 2024 Toshiba ProMasters Elite Certification

Toshiba copier ProMasters

A&B Business Solutions has once again been recognized as the Toshiba ProMasters Elite Certified Dealer. Achieving the Toshiba ProMasters Elite Certified Dealer status is a significant milestone, reflecting a dealership’s unwavering commitment to excellence in service and support. This prestigious designation is not just a testament to the quality of service provided but also to the dedication to continuous improvement and training that sets a dealer apart in the competitive landscape of Toshiba product servicing.

“Attaining our Elite Status indicates A&B Business Solutions is in the top tier of Toshiba resellers operating across North and South America,” stated Toshiba America Business Solutions Vice President of Service and Support Kenneth Hiteman.  ” A&B Business Solutions significant time and resource investment into becoming service experts of our industry-recognized e-STUDIO multifunction printer line is enabling their team to support customers at the highest possible level.”

Through Toshiba’s rigorous evaluation procedures, A&B Business Solutions has effectively demonstrated abilities in the following areas:

  • Service leadership
  • Service technician excellence through continuous training from Toshiba
  • First service call effectiveness
  • Best-in-class service processes
  • Use of genuine Toshiba parts and supplies
  • Service call response time metrics
  • Best-in-class device uptime metrics
  • Help desk productivity and efficiency metrics
  • Customer satisfaction metrics

Years A&B Business Solutions has been awarded Toshiba ProMasters Elite Dealer: 2009, 2010, 2011, 2018, 2019, 2020, 2021, 2022, 2023 & 2024

Receiving recognition from a significant company like Toshiba is a testament to the hard work and dedication that has been put into building a successful business. A&B Business Solutions remains focused on maintaining strong relationships with existing clients while welcoming new opportunities to provide outstanding service. Contact us today to find out more about our products and services.

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