IT Management
THERE IS AN IT SOLUTION FOR EVERY IT SITUATION
Server Care Elite Coverage
We utilize software agents to track and analyze your network activity. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.
- 2,400 preconfigured monitoring rules through our proprietary Monitor Software
- Software with continuous updates
- Hardware & Software Audits
- LogMeIn Pro
- Ticket-based workflow
- Ticket escalation with steps to resolution
- Update definitions for antivirus
- Remote restart of services and low disk space clean-up
- Automated patching with flexible installation schedule and optional reboot
- Resolve Windows patch failures and reboot based on a patch schedule you set
- Full remote problem resolution
- Proactive rebooting of servers when they go offline
- AD Group Policy Troubleshooting
- System performance analysis & troubleshooting
- MS Exchange health check & defragmentation
- MS Service Pack installation
- AV scans and remediation for infections
- Free Network Availability Monitoring
Total Desktop Care+
Business Hours M-F 8am-6pm or
24/7 Coverage including Holidays
- Hardware & Software Audits
- Performance & Preventative Maintenance Reports
- LogMeIn Pro Remote Control
- LogMeIn Pro Remote Control (End-Client Access)
- Delay for Testing
- Antivirus Management
- Web-Based Management Portal
- Desktop Performance Monitoring
- Administrative Scripting
- Policy Management
- Client Communicator with Self-Help Center
- Antivirus License
- End-Client Help Desk
- Windows, Mac & Mobile Support
- Administrative Tasks
- Virus & Malware Removal
- Software Installations
Common Add-Ons
- Office 365
- Exchange
- Ransomware
- (ask for more)