THERE IS AN IT SOLUTION FOR EVERY IT SITUATION

Server Care Elite Coverage

We utilize software agents to track and analyze your network activity. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

• 2,400 preconfigured monitoring rules through our proprietary Monitor Software
• Software with continuous updates
• Hardware & Software Audits
• LogMeIn Pro
• Ticket-based workflow
• Ticket escalation with steps to resolution
• Update definitions for antivirus
• Remote restart of services and low disk space clean-up
• Automated patching with flexible installation schedule and optional reboot
• Resolve Windows patch failures and reboot based on a patch schedule you set
• Full remote problem resolution
• Proactive rebooting of servers when they go offline
• AD Group Policy Troubleshooting
• System performance analysis & troubleshooting
• MS Exchange health check & defragmentation
• MS Service Pack installation
• AV scans and remediation for infections
• Free Network Availability Monitoring

Total Desktop Care+

Business Hours M-F 8am-6pm or
24/7 Coverage including Holidays

• Hardware & Software Audits
• Performance & Preventative Maintenance Reports
• LogMeIn Pro Remote Control
• LogMeIn Pro Remote Control (End-Client Access)
• Delay for Testing
• Antivirus Management
• Web-Based Management Portal
• Desktop Performance Monitoring
• Administrative Scripting
• Policy Management
• Client Communicator with Self-Help Center
• Antivirus License
• End-Client Help Desk
• Windows, Mac & Mobile Support
• Administrative Tasks
• Virus & Malware Removal
• Software Installations

Common Add-Ons

• Office 365
• Exchange
• Ransomware
• (ask for more)