Do you have questions? We have answers!
You’ll find information below on our services, support and resources.
If you don’t find an answer here, one of our experts will be happy to help.
Your success is our top priority!
If you are seeing the same streak on your copies, over-and-over again; it may be time to clean the glass. Use a soft cloth and standard glass cleaner. Avoid spraying directly onto the glass. To prevent spotting dry with a clean, lint-free cloth.
If you are seeing black lines on copies fed through the document feeder but not on the glass, try cleaning the document feeder slit glass. This is the narrow piece of glass to the side of the main glass. Clean with a soft cloth and if there is a stubborn spot try using your fingernail.
Paper jams in the paper trays or document feeder are often caused by dust on rollers, causing the paper to slip. In most cases wiping the rollers with a slightly moist paper towel is all that is needed to remove the dust and prevent slipping. If the paper jams persist, a technician may be required to replace the rollers.
Not all copiers automatically detect the size of paper in the drawer. When printing, check to make sure the paper tray display on the front panel matches the size and orientation of paper in the drawer. If the sizes do not match, load the correct paper size or enter the correct size into the display. After loading paper, always make sure the paper guides are aligned tightly against the paper.
Like a computer, a digital copier has a hard drive and software called an operating system. When turned off properly, the software files are closed and the hard drive is parked. If shut down improperly (such as turning off the main power breaker on the machine), data is lost, voltage levels fluctuate, and the hard drive comes to an unexpected stop. Shutting down your copier improperly is like pulling the plug out of the wall while your PC is running. This can result in hard drive failure, corrupted files, and unnecessary machine downtime.
- Check the paper supply and toner levels.
- Record any letters or numbers displayed on the panel.
- Check your network connection. The easiest way to check this connection is to press copy or scan on the printer itself. If it works, it may be a network issue.
- Restart your workstation. This is especially helpful if others in the office can print.
- Reboot the copier
- Contact our Technicians
Select your printer brand below to be directed to the manufacturer driver download pages.
You’re welcome to contact your account executive for any reorder needs, or CLICK HERE to reorder coffee.
You’re welcome to contact your account executive -or- CLICK HERE to order toner.
Our fast and friendly service technicians are here to save your day. CLICK HERE to schedule a service call today and we will have you printing in no-time.
We are ready to resolve any issue big or small. Here are the many ways our IT support team can assist you with your issue:
Connect with us Remotely:
Remote connections are provided via TeamViewer. CLICK HERE to download TeamViewer for faster IT support.
Still need help?
From Strategy to Success
Your Business Partner Every Step of the Way
