Managed IT Services

Server Care Elite Coverage

We utilize software agents to track and analyze your network activity. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

  • 2,400 preconfigured monitoring rules through our proprietary Monitor Software
  • Software with continuous updates
  • Hardware & Software Audits
  • LogMeIn Pro
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Update definitions for antivirus
  • Remote restart of services and low disk space clean-up
  • Automated patching with flexible installation schedule and optional reboot
  • Resolve Windows patch failures and reboot based on a patch schedule you set
  • Full remote problem resolution
  • Proactive rebooting of servers when they go offline
  • AD Group Policy Troubleshooting
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack installation
  • AV scans and remediation for infections
  • Free Network Availability Monitoring

Total Desktop Care+

Business Hours M-F 8am-6pm or
24/7 Coverage including Holidays

  • Hardware & Software Audits
  • Performance & Preventative Maintenance Reports
  • LogMeIn Pro Remote Control
  • LogMeIn Pro Remote Control (End-Client Access)
  • Delay for Testing
  • Antivirus Management
  • Web-Based Management Portal
  • Desktop Performance Monitoring
  • Administrative Scripting
  • Policy Management
  • Client Communicator with Self-Help Center
  • Antivirus License
  • End-Client Help Desk
  • Windows, Mac & Mobile Support
  • Administrative Tasks
  • Virus & Malware Removal
  • Software Installations

Common Add-Ons

  • Office 365
  • Exchange
  • Ransomware
  • (ask for more)


For Service Requests, visit our Service/Toner Request page and let us know how we can help.