A&B Business Solutions is honored to have been selected by Toshiba for the Elite ProMasters 2022 designation. This is the eighth year that A&B Business Solutions has qualified for ProMasters Elite Certified Dealer status and we are so proud of our team for all they do to keep it going.
Toshiba ProMasters Elite Certified Years:
(2009, 2010, 2011, 2018, 2019, 2020, 2021, 2022)
The Toshiba ProMasters certification is a recognition program for authorized Toshiba Dealers whose service execution, training and customer service meets or exceeds Toshiba’s established levels of service performance.
Through Toshiba’s rigorous evaluation procedures, A&B Business Solutions has effectively demonstrated abilities in the following areas:
- Service leadership
- Service Technician excellence through continuous training from Toshiba
- Frist service call effectiveness
- Best-in-Class service processes
- Use of genuine Toshiba parts and supplies
- Service call response time metrics
- Best-in-Class device uptime metrics
- Help desk productivity and efficiency metrics
- Customer satisfaction metrics
“Only 51 dealerships received this prestigious award in 2022, and on behalf of Toshiba America Business Solution we congratulate A&B Business Solution for this elite certification.” – Kenneth Hiteman, VP – Services and Technical Support